Terms of service

Welcome to Lua’s Pet Shop! These Terms and Conditions (“Terms”) govern your use of our website www.luaspetshop.com and your purchase of any products from us. By visiting our site or placing an order, you agree to these Terms. Please read them carefully.


1. About Lua’s Pet Shop
Lua’s Pet Shop (“we,” “us,” or “our”) is an online store based in Virginia, USA. We sell pet products and accessories for animal lovers and their furry friends.


2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
  • Interfere with or disrupt the site’s security or functionality.
  • Use any automated system (like bots or scrapers) to access the site.
  • Use our content, photos, or logo without permission.
We may suspend or terminate your access to the site if you violate these Terms.


3. Product Information
We try to describe and photograph our products as accurately as possible. However, slight variations in color, size, or packaging may occur. Prices and availability are subject to change without notice.


4. Orders and Payments
When you place an order, you agree that:
  • All information you provide is accurate and complete.
  • You are authorized to use the payment method provided.
  • Payment must be received before your order is shipped.
We reserve the right to refuse or cancel any order at our discretion, for example if a product is out of stock or there’s an error in pricing.


5. Shipping and Delivery
We ship orders from Virginia to U.S. addresses. Shipping costs and delivery times are displayed during checkout. Once your order leaves our facility, we are not responsible for delays caused by the carrier or incorrect delivery information provided by you.


6. Emails and Communication
By creating an account or providing your email, you may receive updates about your orders or promotional offers. You can unsubscribe anytime by clicking the link in our emails.


7. Intellectual Property
All text, images, graphics, and logos on this site belong to Lua’s Pet Shop and may not be copied or used without written permission.


8. Limitation of Liability
Lua’s Pet Shop is not responsible for any indirect, incidental, or consequential damages resulting from the use (or inability to use) our products or website. Our total liability for any claim related to your purchase will not exceed the amount you paid for that product.


9. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on our website, with the updated date at the top. Continued use of our website after changes means you accept the revised Terms.


10. Contact Us
If you have questions about these Terms, please contact us: Lua’s Pet Shop Email: luaspetshop@gmail.com Location: Richmond, Virginia, USA